The expeditous repair work, transparent continuous communication and calming nature of Jason’s demeanor were truly remarkable. Based on that experience I can state unequivocally that Jason has made this event as painless and efficient as I have ever experienced. I have been boatng for over 45 years and have had lots of experience with various marinas and service staff. Within hours our boat was being attended to. We went to see Jason personally and explain our situation. My wife paid a frantic visit to the office at Mountain view and spoke with Stephanie Mobbs who helped us make quick contact with Jason Marceau. I asked Dan Littlefield who “the very best marine mechanics” in the area were and he immediately told me that this was a job for the Laconia service team. After hauling the boat on a Sunday morning at MVYC we quickly discovered that the extent of the damage was beyond the capabilities of the team at our marina. Unfortunately, we have become a little too familiar with some of the rocky areas of the lake and suffered significant damage to the running gear on our vessel.ĭamage was extensive and we were in fear that we would lose the rest of this already shortened boating season. We have relocated our 340 Sundancer to the MVYC facility and have been getting to know the lake this year. My wife and I have recently become lake boaters after a lifetime of ocean boating in the Boston area. I am writing today to extend my sincere thanks to your Laconia service team for some recent repairs required on our SeaRay 340. Stay warm and we hope you have the happiest of the upcoming holiday season. The team members are rock stars.Īgain thanks……….the season is over….but we are already thinking of 2021…….the craziness over, lake levels higher and a spectacular season. We both want to thank you and the entire service team for being so helpful, supportive and as always with their “can do” attitude……………it is much appreciated and welcomed…………īill Irwin is so fortunate to have a leader such as yourself with a service team that focuses on a customer centric service process that is truly the best. Although we normally keep the boat until mid-October, the lake levels being so low and with all the craziness, why tempt fate. It will be our “walking to school in the snow uphill both ways”. This is a year we will all remember and speak about decades from now. Sadly, another boating season has come and gone and the 2020 season is over. The ergonomic helm features dual Garmin glass cockpit touchscreens, while the passenger area offers such amenities as a stowable oversize teak table and an ingenious Freezer/Fridge combo unit that gives you both functions in one space-saving package.Donna and I hope that you have an enjoyable Columbus Day (Indigenous Peoples Day) and the most enjoyable Thanksgiving Holiday with family and friends ever (albeit social distancing of course). Its added room makes the R35 the ideal platform for a number of exciting innovations, including Helm Watch, offering passengers access to charts and cabin controls, and a space-saving, pop-up galley that deploys at the touch of a button. Great for water activities, the entire full-width swim platform lowers below the water hydraulically with the push of a button, offering easy access in or out of the water and into the boat.Ĭontinuing the Cobalt theme of luxury materials and unmistakable quality, the R35’s finely tailored upholstery covers an enormous amount of seating in an array of modern colors and textures from stem to stern. The largest member of the R Series, the R35 maintains the elegantly sleek lines and innovative geometry of the series while displaying a strikingly noticeable presence.
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